FAQ

WHERE ARE MY ITEMS COMING FROM?
Our warehouses are located in both the US and China to secure affordable pricing for our Customers.
We work only with the best and the most experienced Manufacturers.

HOW DO I USE THE COUPON CODE GIFT CARD CODE?

The code can be entered at Checkout page.

1. Select your product and click the Add To Cart button,

2. Verify all is good, then click on Checkout button.

3. At Checkout page, enter your code at "Gift Card Code":

4. Click Appy button and it will calculate for you.

5. Then you may proceed to enter your email, address, shipping info.

 

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?
Often, when you order multiple items, different warehouse and manufacturers are being utilized.

As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you :-)

 

HOW SECURE IS MY PERSONAL INFORMATION?
Utopiabiz.com adheres to the highest industry standards to protect your personal information.
Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption
technology. This is the same level of encryption used by large banks to keep your information secure.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?
Kindly check your SPAM folder to see if your confirmation email was sent
there. You can also contact our
support team and they will be able to assist you further.

 

WHY IS THE PRICE DIFFERENT SHOWN ON MY PACKAGE FROM THE PRICE ON YOUR WEBSITE?

If it's coming from our overseas Manufacturer, the price on the package is declared so that it could pass Custom & inspection.


IF THERE'S A PROBLEM, CAN I HAVE A REFUND?
If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full
cost of eligible purchases paid, including shipping costs. All you will have to do is ship us back the product
at your own expenses.