Shipping Info

UPDATED February 9, 2017

PROCESS TIME

Orders are processed Monday through Friday, excluding weekends and holidays. Shipping may be delayed in cases of address verification or flagged orders. Credit card authorization and address verification can take up to 24 hours for approval.

Do you refund shipping fees?
Shipping fees are non-refundable.

How do I know my package has shipped and is on its way?

We will email a Tracking number once we shipped your order. If you did not receive an email from us, please check your spam folder.

INCORRECT ADDRESS
To ensure that your package is properly delivered, please verify your address is entered fully and correctly. Include apartment or suite number, if applicable.
If there are issues with verifying your address, our customer service will contact you to try to resolve these issues.
If after several attempts have been made to contact you and you do not respond, your order will be canceled.

If you entered your shipping address incorrectly, please contact us immediately.
We will do our best to fulfill your request and change the address before the product is shipped.
If we are unable to do so, we do not take responsibility for shipping to the incorrect address input by the Customer.

UNCLAIMED OR REFUSED PACKAGES

  • If you refuse any shipments you will be held responsible for the original shipping charges, plus the cost of returning the package to us. 

 

LOST OR STOLEN PACKAGES

  • If your tracking information states that your package was delivered and you have not received it, first check with friends, family, roommates or neighbors in case they have seen or received it on your behalf. 
  • If you exhaust all avenues, you must file a claim with the shipping carrier. We are not responsible for packages lost in transit by the carriers. File a Police Report if you believe your product was stolen.

 

INTERNATIONAL TAXES AND CUSTOMS CHARGES

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.